The Legal Lexi helps law firms deliver clear, compliant cost and retainer explanations to their clients.

Using intelligent tools to identify vulnerable clients who may need additional support, it presents complex legal information in plain English, with optional audio assistance. Documents are securely delivered, signed, and returned through the platform – alongside recorded evidence of understanding, documenting their informed consent – helping protect your fees, reduce disputes, and build stronger client trust.

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What we do

Unlocking compliance, clarity, and client confidence with The Legal Lexi

The Legal Lexi is a revolutionary platform that transforms how law firms engage with, inform and protect both their clients and their practice throughout the legal retainer process.

Built for solicitors who value compliance, efficiency, and exceptional client service, The Legal Lexi streamlines communication, builds trust, and proactively manages risks tied to informed consent.

The problem

When law firms fail to secure and document informed client consent properly:

Fee disputes and costs challenges may follow
Client relations can sour over lack of understanding
Reputational damage and regulatory risk loom
Staff spend time clarifying terms instead of doing legal work

You need a solution that not only ensures clarity but also serves as a record of understanding, should you ever need to prove your client understood their fee commitments to you.

The solution

The Legal Lexi gives you:

An independent client-facing application that presents retainer documents in plain language
Audio explanations and easy sign-off to reduce misunderstanding
An independent report flagging any client uncertainty
Compliance alignment with the Solicitors Code of Conduct and an Ombudsman’s view of good costs service.

Benefits for your firm

Minimise the chance of solicitor client costs disputes
Building trust and avoid complaints
Detect potential client vulnerabilities
Streamline onboarding
Time savings for your fee earners, freeing them to focus on legal advice
Feel confident that your clients consent is informed
Builds trust between client and their solicitor
Improves reputation of law firm.

Benefits for your clients

Easily understand terms, fees and obligations
Feel confident that they are not going to be surprised by their legal bill
Avoid surprises or hidden clauses
Confidently ask questions and make decisions
Builds trust with their legal provider
All costs information is accessible in one place in their own individual portal

Features

Plain-language retainer presentation

Audio explainers for key terms

Report flagged for clarity issues and future evidence

Dashboard for monitoring multiple matters

Alerts when client understanding seems weak

Regular updates as costs law evolves

Identify when a client may not fully understand cost information, allowing you to provide additional support

Still unsure?

Schedule a live demo via Teams and see in less than 30 minutes how The Legal Lexi can easily fit into your firm’s workflows to give you confidence that you have your clients’ informed consent and protect your entitlement to costs.

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