Why informed consent is becoming increasingly important for law firms
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Clients today expect more than legal expertise; they expect clarity, transparency, and confidence in the decisions they make. As legal services become more complex, ensuring that clients truly understand what they are agreeing to has never been more important.
Informed consent goes beyond obtaining a signature on a document. It requires solicitors to take reasonable steps to ensure that clients understand the advice, risks, costs, and implications of their decisions.
The Legal Lexi® provides firms with a practical way to evidence this process. By recording and demonstrating client understanding, the platform helps solicitors show that they have gone beyond simply providing information, they have ensured it has been comprehended.
This not only enhances the client experience but also provides valuable protection for firms should disputes arise in the future. A clear record of understanding can be a powerful tool in defending complaints and demonstrating good professional practice.
As expectations around consumer protection and transparency continue to evolve, firms that prioritise informed consent will be better placed to manage risk, build trust, and deliver exceptional client service.
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Schedule a live demo via Teams and see in less than 30 minutes how The Legal Lexi can easily fit into your firm’s workflows to give you confidence that you have your clients’ informed consent and protect your entitlement to costs.
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