The Legal Lexi is not just for vulnerable clients

Contact the Legal Lexi today

The Legal Lexi is not just for vulnerable clients.

It is for clients.

People rarely purchase legal services when life is straightforward.

They may be injured, bereaved, separating from a partner, facing financial loss or involved in a dispute.

They may have no underlying vulnerability whatsoever but they may still be overwhelmed, distressed or confused by unfamiliar language, complicated costs and decisions carrying serious consequences.

Others may have a permanent, temporary or situational vulnerability that is neither visible nor disclosed.

How does the law firm know the difference?

The Legal Lexi does not assume that every client is vulnerable. It gives every client a better opportunity to understand.

It:

explains important terms and costs in bite-sized plain English;
• provides audio narration;
• checks understanding;
• gives clients a private opportunity to identify additional needs;
• alerts the fee earner when further explanation or support may be required; and
• creates an auditable record of the process.

This supports solicitors in meeting their obligations to act with integrity, encourage equality, diversity and inclusion, protect public trust and act in the best interests of each client.

Not because every client is vulnerable.

Because every client deserves to understand.

Reading is not the same as understanding.

Request a personalised demonstration today and see how The Legal Lexi is helping firms identify vulnerable clients.

Still unsure?

Schedule a live demo via Teams and see in less than 30 minutes how The Legal Lexi can easily fit into your firm’s workflows to give you confidence that you have your clients’ informed consent and protect your entitlement to costs.

Click to book a demo